Privacy Policy

Effective Date: October 1, 2026
Last Updated: October 1, 2026

Not So Graceful (“Not So Graceful,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect when you visit notsograceful.com, place an order, request a custom quote, join our email list, contact us, or otherwise interact with our website and services. It also explains how we use, protect, and share that information.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

Contact Information

First and last name

Email address

Phone number

Mailing or shipping address

Billing address

Order Information

Products purchased

Customization or personalization details

Quantity requested

Event, celebration, or occasion information

Requested completion or delivery dates

Shipping information

Order history

Custom Order Information

When you submit a custom-order inquiry, we may collect information about what you would like Amanda to create, including design ideas, colors, themes, personalization details, quantities, deadlines, inspiration, and other information you choose to provide.

Please do not submit sensitive personal information that is not necessary for us to complete your order.

Communications

We may collect information you provide when you contact us, submit a form, respond to an email, communicate about an order, or otherwise correspond with Not So Graceful.

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processor. Not So Graceful does not necessarily receive or store your complete credit or debit card information.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

IP address

Browser type

Device type

Operating system

Pages viewed

Referring website

Approximate location derived from an IP address

Date and time of your visit

Website interactions

We may use this information to understand how visitors use our website, improve its performance, troubleshoot problems, and improve the shopping experience.

3. How We Use Your Information

We may use information we collect to:

Process and fulfill purchases

Create and personalize custom orders

Prepare custom-order quotes

Communicate with you about an inquiry or order

Process payments

Arrange shipping and delivery

Provide customer service

Respond to questions or requests

Send transactional emails regarding purchases

Send marketing emails when you have subscribed or otherwise consented to receive them

Improve our website, products, and customer experience

Maintain business and transaction records

Detect or prevent fraudulent or unauthorized activity

Comply with applicable legal, tax, accounting, or regulatory requirements

We do not use information submitted for a custom project for purposes unrelated to providing our services unless otherwise disclosed or permitted by law.

4. Email Marketing

If you choose to join the Not So Graceful email list, we may send you emails about new designs, seasonal collections, product releases, special offers, behind-the-scenes updates, and other Not So Graceful news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications related to an order, payment, custom project, or customer-service request.

5. Text Messages

If Not So Graceful offers SMS or text-message communications, we will only send marketing text messages where appropriate consent has been obtained.

Consent to receive marketing text messages is not a condition of purchase.

Message and data rates may apply. Instructions for opting out will be provided with applicable text communications.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and improve our services.

Some cookies are necessary for website functions such as shopping carts, checkout, security, and account functionality.

Other technologies may be provided by third-party services used to operate or analyze the website.

Depending on your location and applicable law, you may have choices regarding certain cookies or tracking technologies.

7. How We Share Information

Not So Graceful does not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:

Website hosting

E-commerce functionality

Payment processing

Email delivery and marketing

Customer relationship management

Forms and automation

Analytics

Shipping and delivery

Accounting and business administration

These providers may process information according to their own privacy policies and contractual obligations.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate suspected fraud, or protect the safety and security of our business, customers, or website.

If the business is sold, merged, reorganized, or transferred, information associated with the business may be included in that transaction as permitted by law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other websites we do not operate.

Not So Graceful is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those services before providing them with personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain transaction records, resolve disputes, enforce agreements, and satisfy legal, accounting, and tax requirements.

Different types of information may be retained for different periods.

10. Data Security

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Children's Privacy

Not So Graceful's website and services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

12. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the ability to request:

Access to certain personal information we maintain about you

Correction of inaccurate information

Deletion of certain personal information

Information about how personal information is used or disclosed

Withdrawal from certain marketing communications

Some requests may be subject to legal exceptions, verification requirements, or record-retention obligations.

To submit a privacy request, contact us using the information provided below.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where required, Not So Graceful will honor applicable requests concerning access, correction, deletion, or other rights relating to personal information.

Certain state privacy laws apply only to businesses meeting specific thresholds. Nothing in this Privacy Policy should be interpreted as representing that every state privacy law applies to Not So Graceful.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, services, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Not So Graceful
Amanda Cross
Email: [Amanda's business email]
Website: notsograceful.com